Delivery Issue Dominican Republic - Altice

Incident Report for Sinch

Resolved

This incident has now been resolved.

Incident Start Time: 2023-05-31 10:45 UTC
Incident End Time: 2023-05-31 14:55 UTC

Posted May 31, 2023 - 20:34 UTC

Update

We are continuing to investigate this issue.

Posted May 31, 2023 - 17:05 UTC

Update

We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.

Posted May 31, 2023 - 14:07 UTC

Investigating

We are writing to inform you that we are currently observing delivery issues towards the Altice network in the Dominican Republic.

Impact: Clients may observe delayed or failed MT/MO/DR towards/from the Altice network in the Dominican Republic.

We are currently investigating this incident and will update as soon as we have more information.

Posted May 31, 2023 - 12:10 UTC

This incident affected: External Connectivity (SMS - LATAM).