Delivery Issue Dominican Republic - Altice
Incident Report for Sinch
Resolved
This incident has now been resolved.

Incident Start Time: 2023-05-31 10:45 UTC
Incident End Time: 2023-05-31 14:55 UTC
Posted May 31, 2023 - 20:34 UTC
Update
We are continuing to investigate this issue.
Posted May 31, 2023 - 17:05 UTC
Update
We are continuing to observe issues towards the destination, and are awaiting further updates from the carrier.

As soon as we have any updates, they will be shared accordingly.
Posted May 31, 2023 - 14:07 UTC
Investigating
We are writing to inform you that we are currently observing delivery issues towards the Altice network in the Dominican Republic.

Impact: Clients may observe delayed or failed MT/MO/DR towards/from the Altice network in the Dominican Republic.

We are currently investigating this incident and will update as soon as we have more information.
Posted May 31, 2023 - 12:10 UTC
This incident affected: Sinch DI Services (SMS 365 Enterprise) and Connectivity by region (SMS - Latin America).
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