DI SMS 365 | Enterprise Messaging | Potential Delay in delivery of MO, MT & DLR traffic towards one of the operators in Unites States

Incident Report for Sinch

Resolved

We observe that the delay in delivery towards one of the operators in United States is resolved.
We observed successful delivery of MO,MT and DLR traffic towards one of the operators in United States.

Incident Start Date & Time (GMT) : 04 April 2023 19:00 Hrs.
Incident End Date & Time (GMT) : 04 April 2023 21:50 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Apr 04, 2023 - 21:54 UTC

Investigating

Ticket Number :: NA
Services:: DI SMS 365

Description ::
• Sinch DI Monitoring NOC is currently observing delay in delivery towards one of the operators in Unites States.
• Some of our customers may observe potential delay in delivery of MO , MT and DLR traffic towards one of the operators in Unites States.
• Support team is currently working on high priority to resolve this issue.
• Monitoring NOC will continue to follow-up and update you on the progress made.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : No impact
Extranet : No impact

Incident Start Date & Time (GMT) : 04 April 2023 19:00 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com
Posted Apr 04, 2023 - 19:25 UTC