Delivery Issue New Zealand - Spark

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-11-25 13:36 UTC.

Incident End Time: 2025-11-25 14:23 UTC.
Posted Nov 25, 2025 - 20:12 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Nov 25, 2025 - 17:04 UTC

Investigating

We are currently observing delivery issues New Zealand - Spark.

Incident Start Time: 2025-11-25 13:36 UTC.

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Nov 25, 2025 - 14:09 UTC
This incident affected: External Connectivity (SMS - APAC).