A fix has been implemented and we are monitoring the results.
Posted Jan 16, 2021 - 16:50 UTC
Investigating
Dear client,
Once again, we are observing delays for a portion of traffic towards 3 UK. We are working with the carrier to resolve this issue and we will update the case as soon as we have more information.
Thank you for your patience and please, accept our apologies for any inconvenience caused.
Posted Jan 16, 2021 - 09:47 UTC
Identified
Dear client,
The source has been located on one of 3 UKs sites. We have re-routed traffic to a redundant site and are currently not seeing any impact for traffic sent in the last hour. Further updates will follow.
Posted Jan 15, 2021 - 13:08 UTC
Investigating
Dear client,
We are writing to inform you that we are observing delays for a portion of traffic towards 3 UK.
Incident Start Time: 2021-01-15 06:00 UTC
Impact: Clients may experience delayed MTs towards 3 UK
We appreciate your patience and apologize for any inconvenience experienced while we are working with the carrier to resolve this issue. Please contact support@sinch.com should you require further information or assistance.
Posted Jan 15, 2021 - 10:55 UTC
This incident affected: External Connectivity (SMS - EMEA).