Start Date and Time(GMT): 16 April 2025 15:30 GMT Start Date and Time(GMT): 16 April 2025 18:30 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 16, 2025 - 19:29 UTC
Update
We are continuing to investigate this issue.
Posted Apr 16, 2025 - 16:20 UTC
Update
We are continuing to investigate this issue.
Posted Apr 16, 2025 - 16:14 UTC
Update
We are continuing to investigate this issue.
Posted Apr 16, 2025 - 16:14 UTC
Investigating
Dear Client,
Incident Start Date and Time (GMT):: 16 April 2025 15:30 GMT
We are currently experiencing intermittent issues with the Jira Data Center, causing the service to go up and down. Our team is actively working on resolving the issue in collaboration with our vendor. We’ll keep you updated as we learn more and appreciate your patience in the meantime
Impact: Responses or acknowledgments may not be received or get delayed.
We are investigating and will update you as soon there is more information available. Customers are recommended to reach Sinch Interconnect P2P Support via email at DI Operator Services NOC and via Hotline +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect and then option 1)
Posted Apr 16, 2025 - 16:11 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365), MM7 (MMS 365), E-mail 365, SMS 365 Operator RoW, SMS 365 Operator US, International SMS 365, NRS Internal, NRS External).