Operator Notification - Virgin UK

Incident Report for Sinch

Resolved

We are writing to retroactively inform you that Virgin network in United Kingdom has faced an issue which may have caused delayed or rejected MT and MO towards and from the network.

Incident Start Time: 2020-04-27 16:20 UTC
Incident End Time: 2020-04-27 16:30 UTC

Impact: Clients may have observed delayed or rejected MT and MO messages to and from Virgin network.

We appreciate your patience and apologize on behalf of the operator for any inconvenience experienced while work was being done to resolve this issue.
Please contact support@sinch.com should you require further information or assistance.

Posted Apr 27, 2020 - 16:36 UTC

This incident affected: External Connectivity (SMS - EMEA).