This incident has been resolved and traffic towards Virgin Mobile Canada is flowing as expected.
Incident Start Time: 2020-11-02 18:00 UTC Incident End Time: 2020-11-03 16:11 UTC
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Posted Nov 03, 2020 - 17:22 UTC
Investigating
Dear Client,
We are writing to inform you that we are currently observing traffic degradation towards Virgin Mobile network in Canada. The matter is currently being investigated with the operator.
Start Time: 2020-11-02 18:00 UTC
Impact: Clients may experience failed traffic to Virgin Mobile Canada.
We appreciate your patience while this is being investigated. If you have any questions or concerns please do not hesitate to reach out to support@sinch.com
Posted Nov 03, 2020 - 15:25 UTC
This incident affected: External Connectivity (SMS - CA - ShortCode, SMS - CA - Toll Free).