Service Degradation - Customer Dashboard
Incident Report for Sinch
Resolved
This incident has been resolved.

Incident Start Time: 2025-02-04 19:37 UTC

Incident End Time: 2025-02-04 20:37 UTC
Posted Feb 04, 2025 - 22:57 UTC
Monitoring
A fix has been implemented and we are monitoring the results.

Service restoration time: 2024-02-04 20:37 UTC
Posted Feb 04, 2025 - 20:47 UTC
Investigating
We are writing to inform you that we are currently facing a service degradation on our customer dashboard (dashboard.sinch.com)

Impact: Customers will have issues/delay login to their accounts

Incident Start Time: 2025-02-04 19:37 UTC

Our engineers are working to restore service as soon as possible.
Posted Feb 04, 2025 - 20:31 UTC
This incident affected: Customer Portal (2FA).