We conducted collaborative investigation with the customer's network team and discovered a pre-shared key mismatch on their end. This has now been fixed, and the problem is no longer present. On our end, nothing has changed, and the validation appears to be in order.
We will continue to monitor further.
Incident End Date & Time (GMT) : 7 November 2023, 05:12 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Nov 07, 2023 - 06:02 UTC
Investigating
Ticket Number :: MNOC-50768 Services:: DI SMS 365 (SMSx)
Description :: Currently, we are observing some exceptions in connectivity and queues within our US2 SMSx platform. Customers may observe a potential delay in delivery for MT and DLR traffic
Impact :: Mobile Terminating (MT) Traffic: Potential Delay in Delivery Mobile Originated (MO) Traffic: Not Impacted. DR Notification : Potential Delay in Delivery
Incident Start Date & Time (GMT) : 6 November 2023, 16:06 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Nov 07, 2023 - 02:58 UTC
This incident affected: Sinch DI Services (SMS 365 Operator US).