Sinch Operator Notification - Sprint US

Incident Report for Sinch

Resolved

Dear Client,

We are writing to inform you that we have not observed any further issues since the last update, and will mark this incident resolved.

Incident start time: 2021-01-28 07:15 UTC
Incident end time: 2021-01-28 09:00 UTC.

Impact: Clients may have experienced delayed MTs and MOs towards Sprint US over Short-codes.

We appreciate your patience and apologize for any inconvenience experienced while we worked with the operator to resolve this issue.

Posted Jan 28, 2021 - 09:47 UTC

Monitoring

Dear client,

We are no longer observing any connectivity issues since 09:00 UTC. We are currently monitoring the situation.

Posted Jan 28, 2021 - 09:07 UTC

Investigating

Dear Client,

We are writing to inform you that we are observing intermittent loss of connectivity towards Sprint US.

Incident start time: 2021-01-28 07:15 UTC

Impact: Clients may experience delayed MTs and MOs towards Sprint US over Short-codes

We appreciate your patience and apologize for any inconvenience experienced while we are working with the operator to resolve this issue.

Posted Jan 28, 2021 - 07:27 UTC

This incident affected: External Connectivity (SMS - US - ShortCode).