Impact :: Mobile Terminating (MT) Traffic: Not impacted Mobile Originated (MO) Traffic: Not impacted DR Notification : Not impacted. Report Manager: Not impacted
Incident Start Date & Time (GMT) : 07 February 2023 09:00 Hrs. Incident End Date & Time (GMT) : 07 February 2023 11:30 Hrs.
If you have any questions or concerns on Operator Service platform, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect.
Posted Feb 07, 2023 - 13:11 UTC
Update
We are continuing to investigate this issue.
Posted Feb 07, 2023 - 10:10 UTC
Investigating
Service: DI SMS 365 Ticket# : MNOC-45787
Description :: • Sinch DI Monitoring NOC currently observing potential delay in MT and DLR traffic towards AT&T Wireless. • Some of our customers may observe potential delay in delivery of MT and DLR traffic for the same. • Support team proactively working on the issue to resolve as soon as possible. • Monitoring NOC will update on progress made.
Impact :: Mobile Terminating (MT) Traffic: Potential Delay in Delivery. Mobile Originated (MO) Traffic: Not impacted DR Notification : Potential Delay in Delivery. Report Manager: Not impacted
Incident Start Date & Time (GMT) : 07 February 2023 09:00 Hrs.
If you have any questions or concerns on Operator Service platform, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect.
Posted Feb 07, 2023 - 10:07 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).