Delivery Issue Brazil - Claro

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-04-16 16:08 UTC
Incident End Time: 2025-04-17 05:10 UTC
Posted Apr 17, 2025 - 10:43 UTC

Update

We are continuing to investigate this issue.
Posted Apr 17, 2025 - 02:09 UTC

Update

We are continuing to investigate this issue.
Posted Apr 16, 2025 - 22:08 UTC

Update

We are continuing to investigate this issue.
Posted Apr 16, 2025 - 19:01 UTC

Investigating

We are currently observing delivery issues in Brazil - Claro.

Incident Start Time: 2025-04-16 16:08 UTC

Impact: Delayed MT's, Delayed MO's, Missing delivery receipts, Late delivery receipts.

We will update as soon as we have more information.
Posted Apr 16, 2025 - 17:04 UTC
This incident affected: External Connectivity (SMS - LATAM).