Ticket Number :: MNOC-45427 / MNOC-45426 / MNOC-45424 Services:: DI SMS 365, DI SMS 365 (iSMS, SMSx) & DI MMS 365 (MM4 & MM7)
Description :: Our support groups were able to find the resolution after which there was no Delay in delivery of MO, MT and DLR message. Hence the incident stands resolved. We will continue to monitor.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 14 January 2023 16:00Hrs. Incident End Date & Time (GMT) : 23 January 2023 00:00Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected. We will update on further progress.
We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected. We will update on further progress.
We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected. We will update on further progress.
We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected. We will update on further progress.
We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected. We will update on further progress.
We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected. We will update on further progress.
We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected. We will update on further progress.
We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected. We will update on further progress.
We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected. We will update on further progress.
We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected. We will update on further progress.
We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected. We will update on further progress.
We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected. We will update on further progress.
We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected. We will update on further progress.
We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected. We will update on further progress.
We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected. We will update on further progress.
We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected. We will update on further progress.
We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected. We will update on further progress.
We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected. We will update on further progress.
We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected. We will update on further progress.
We are continuing to work on a fix for this issue.
Posted Jan 16, 2023 - 20:20 UTC
Update
Dear Client,
We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected. We will update on further progress.
We are writing to inform you that our internal teams are continually working to fix the issue. Minimal or no impact to traffic at this moment is expected. We will update on further progress.
We are continuing to investigate this issue. We will update on further improvements.
Posted Jan 15, 2023 - 08:49 UTC
Update
We are continuing to investigate this issue
Posted Jan 15, 2023 - 06:16 UTC
Update
We are continuing to investigate this issue.
Posted Jan 15, 2023 - 03:17 UTC
Update
We are continuing to investigate this issue.
Posted Jan 15, 2023 - 00:02 UTC
Investigating
Ticket Number :: MNOC-45427 / MNOC-45426 / MNOC-45424 Services:: DI SMS 365, DI SMS 365 (iSMS, SMSx) & DI MMS 365 (MM4 & MM7)
Description :: Our internal monitoring has alerted an incident. Customers may observe Potential Delay in delivery of MO, MT and DLR message,Support team is working on the issue to fix it.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 14 January 2023 16:00Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.