This incident has been resolved.

Incident Start Time: 2021-02-16 12:53 UTC
Incident End Time: 2021-02-16 13:15 UTC


If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.

Dear Client,

We are writing to inform you that delivery to Telia Sweden has normalized since 2021-02-16 13:15 UTC and queued DR have now returned.
We are still working with the operator to get all information regarding the root cause and will monitor this destination closely.

We appreciate your patience while the operator worked to resolve this issue and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.

We are writing to inform you that we are observing a service degradation towards Telia Sweden.
We are working with the operator to solve this issue.

Incident Start Time: 2021-02-16 12:53 UTC

Impact: Clients may observe delayed MTs/DRs towards Telia Sweden

We appreciate your patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com