We are writing to inform you that queues have been cleared and traffic is back to normal.
Incident Start Date & Time (GMT) : 25th Feb 2026, 22:45 hrs Incident End Date & Time (GMT) : 26th Feb 2026 11:22 hrs
Posted Feb 26, 2026 - 11:24 UTC
Monitoring
MM7 queues are due to high traffic and are gradually decreasing.
We will continue to monitor and update on further improvements.
Posted Feb 26, 2026 - 09:33 UTC
Investigating
Ticket Number :: MNOC-63303 Services:: DI MMS 365 - MM7
Description :: Monitoring NOC is observing potential delay in delivery of messages. Few of our customers may observe delays in delivery for MO, MT and DR messages. Our support team is currently working on high priority to resolve this issue. Monitoring NOC will continue to follow-up and update you on the progress made.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 25th Feb 2026, 22:45 hrs
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Feb 25, 2026 - 23:34 UTC
This incident affected: Sinch DI Services (MM7 (MMS 365)).