This incident has been resolved and the traffic towards Globe Philippines is stable.
Incident Start Time: 2020-10-13 16:27 UTC. Incident End Time: 2020-10-13 20:30 UTC.
If you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Posted Oct 13, 2020 - 23:56 UTC
Monitoring
Dear Clients,
We are writing to inform you that traffic towards Globe Philippines has normalized since 2020-10-13 20:30 UTC We are continuously monitoring and will provide updates upon further degradations or resolution.
We appreciate your patience while the operator worked to resolve this issue and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com.
Posted Oct 13, 2020 - 21:54 UTC
Investigating
Dear Client,
We've been informed that Globe Philippines are experiencing issues on their side which may cause potential delays on a portion of messages sent towards the network.
Incident Start Time: 2020-10-13 16:27 UTC. Impact MT: Clients may observe delayed or expired messages towards Globe Philippines.
We are working with the operator to resolve this issue as soon as possible. If you have any questions, please contact us at support@sinch.com.
Posted Oct 13, 2020 - 16:58 UTC
This incident affected: External Connectivity (SMS - APAC).