Delivery Issues Mexico - Telcel

Incident Report for Sinch

Resolved

We are able to observe normalized traffic patterns towards Telcel MX.

Incident Start time: 2021-11-04 05:48 UTC
Incident End time: 2021-11-04 08:12 UTC

We appreciate your patience and apologize for any inconvenience experienced while work is being done to resolve this issue

Posted Nov 04, 2021 - 09:13 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently observing MT and DR delivery issues towards Mexico - Telcel.

Impact: Clients may experience delayed or failed MT/DR traffic towards/from Mexico Telcel.

Incident start time: 2021-11-04 05:48 UTC

We appreciate your patience and apologize for any inconvenience experienced while work is being done to resolve this issue.

Posted Nov 04, 2021 - 07:09 UTC

This incident affected: External Connectivity (SMS - LATAM).