DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-37516

Incident Report for Sinch

Resolved

All queues have been cleared and traffic is resumed back to normal.
We will continue to monitor the traffic.

Incident Start Date & Time (GMT) : 15 February 2022 16:50 Hrs.
Incident Start Date & Time (GMT) : 15 February 2022 05:35 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Feb 16, 2022 - 05:56 UTC

Update

The queues are still reducing, we will update on further progress.

Posted Feb 16, 2022 - 00:58 UTC

Update

The queues are reducing gradually, we will update on further progress.

Posted Feb 15, 2022 - 21:25 UTC

Identified

The Queues are due to high traffic from one of our operator. They are reducing gradually.
We will update on further progress.

Posted Feb 15, 2022 - 18:53 UTC

Investigating

Ticket Number :: MNOC-37516
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : 15 February 2022 16:50 Hrs.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com

Posted Feb 15, 2022 - 17:42 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).