The queues are cleared and the incident is resolved.
Incident Start Date & Time (GMT) : 24 April 2022 19:50 Hrs Incident End Date & Time (GMT) : 25 April 2022 8:00 Hrs
Posted Apr 25, 2022 - 08:07 UTC
Monitoring
Dear Client,
We are writing to inform you that queues are reducing and our support teams are closely monitoring the issue. We will update on further progress.
Posted Apr 25, 2022 - 07:37 UTC
Identified
Dear Client,
We are writing to inform you that queues are reducing and our support teams are closely monitoring the issue. We will update on further progress.
Posted Apr 25, 2022 - 00:12 UTC
Update
Dear Client,
We are writing to inform you that queues are reducing and our support teams are closely monitoring the issue. We will update on further progress.
Posted Apr 24, 2022 - 21:51 UTC
Investigating
Ticket Number :: MNOC-39246 Services:: DI MMS 365 - MM4
Description :: Our internal monitoring has alerted to an incident, where we have MM4 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Potential Delay in Delivery DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 24 April 2022 19:50 Hrs.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select 'support' from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification. Sinch DI Services - MMS 365
Posted Apr 24, 2022 - 20:37 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).