Delivery Issue Brazil - Claro

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2026-09-25 03:27 UTC
Incident End Time: 2026-09-25 06:13 UTC
Posted Sep 25, 2026 - 06:29 UTC

Identified

The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue.

As soon as we have any updates, they will be shared accordingly.
Posted Sep 25, 2026 - 04:37 UTC

Investigating

We are currently observing delivery issues in Brazil - Claro

Incident Start Time: 2026-09-25 03:27 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
If you have any questions, please contact support@sinch.com.
Posted Sep 25, 2026 - 03:35 UTC
This incident affected: External Connectivity (SMS - LATAM).