Description :: We no longer observe connectivity issue with one of our partners towards multiple operators in Canada. All the queues have been cleared. Traffic has been resumed back to normal.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : NA Extranet : NA
Incident Start Date & Time (GMT) : 30 December 2022 01:00 Hrs. Incident End Date & Time (GMT) : 30 December 2022 15:30 Hrs.
A fix has been implemented and we are monitoring the results.
Posted Dec 30, 2022 - 08:03 UTC
Update
Dear Customers,
Support team is constantly working for the resolution of the Sinch connectivity issue.
NOC team will update the future improvements.
Posted Dec 30, 2022 - 06:21 UTC
Investigating
Ticket Number :: NA Services:: DI SMS 365
Description :: • Sinch DI Monitoring NOC is currently observing connectivity issue with one of our partners, as a result queues are built in SDI platform towards multiple operators in Canada. • Our customers may observe potential delay in delivery of traffic bound towards the same. • Sinch DI Support team is currently working on high priority to resolve this issue. • Sinch DI Monitoring NOC will continue to follow-up and update you on the progress made.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not impacted Extranet : Not impacted
Incident Start Date & Time (GMT) : 30 December 2022 01:00 Hrs.