Ticket Number :: MNOC-41317 Services:: DI MMS 365 - MM7
Description :: • All queues have been cleared and traffic is resumed back to normal. • Support teams verified the same and found the issue is resolved. • Support teams will continue to monitor the traffic.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 16 July 2022 18:10 Hrs. Incident End Date & Time (GMT) : 17 July 2022 00:45 Hrs.
NOC team is continuously monitoring the queues & will update with further improvements.
Posted Jul 16, 2022 - 23:44 UTC
Update
NOC team is continuously monitoring the queues & will update with further improvements.
Posted Jul 16, 2022 - 21:27 UTC
Update
NOC team is continuously monitoring the queues & will update with further improvements.
Posted Jul 16, 2022 - 19:49 UTC
Investigating
Ticket Number :: MNOC-41317 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 16 July 2022 18:10 Hrs.