Delivery Issue Brazil - Claro

Incident Report for Sinch

Resolved

This incident has been resolved

Incident Start Time: 2025-04-04 14:10 UTC
Incident End Time: 2025-04-05 07:40 UTC
Posted Apr 05, 2025 - 13:10 UTC

Update

We are continuing to investigate this issue.
Posted Apr 05, 2025 - 04:28 UTC

Update

We are continuing to investigate this issue.
Posted Apr 04, 2025 - 23:04 UTC

Update

We are continuing to investigate this issue.
Posted Apr 04, 2025 - 16:20 UTC

Investigating

We are currently observing delivery issues in Brazil - Claro.

Incident Start Time: 2025-04-04 14:10 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Apr 04, 2025 - 15:10 UTC
This incident affected: External Connectivity (SMS - LATAM).