All the queues are cleared and messages are getting delivered without delay. This incident has been resolved.
Incident Start Date & Time (GMT) : 23 Jan 2025 18:18 GMT Incident End Date & Time (GMT) : 24 Jan 2025 03:02 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jan 24, 2025 - 04:25 UTC
Identified
Dear Clients,
Currently the queues are decreasing. We will update on further improvements.
Posted Jan 24, 2025 - 01:07 UTC
Investigating
Ticket Number :: MNOC-57211 Services:: DI MMS 365 - MM7
Description ::
Our Monitoring is observing messages being piled and gradually being delivered with delays due to large inflow of volume from customers. Few of our customers may observe delays in delivery of messages. We can confirm there are no incidents impacting the overall availability of the service.
As we make more progress, we'll keep you informed
Impact :: Mobile Terminating (MT) Traffic: Delay in Delivery Mobile Originated (MO) Traffic: Delay in Delivery DR Notification : Delay in Delivery
Incident Start Date & Time (GMT) : 23 Jan 2025 18:18 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jan 23, 2025 - 18:49 UTC
This incident affected: Sinch DI Services (MM7 (MMS 365)).