We are writing to inform you that queues have been processed successfully and traffic is resumed back to normal.
Incident Start Date & Time (GMT) : 28 May 2022 15:40 Hrs. Incident End Date & Time (GMT) : 29 May 2022 23:30 Hrs.
We consider this issue as resolved.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted May 30, 2022 - 00:31 UTC
Update
Dear Client,
We are writing to inform you that queues are still reducing gradually. We will monitor and update further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted May 29, 2022 - 19:47 UTC
Update
Dear Client,
We are writing to inform you that queues are due to high traffic and are reducing gradually.
We will monitor and update further progress. We appreciate your patience .
Posted May 29, 2022 - 13:04 UTC
Update
Dear Client,
We are writing to inform you that queues are due to high traffic and are reducing gradually.
We will monitor and update further progress. We appreciate your patience .
Posted May 29, 2022 - 11:24 UTC
Update
Dear Client,
We are writing to inform you that queues are due to high traffic and are reducing gradually.
We will monitor and update further progress. We appreciate your patience .
Posted May 29, 2022 - 09:52 UTC
Update
Dear Client,
We are writing to inform you that queues are due to high traffic and are reducing gradually.
We will monitor and update further progress. We appreciate your patience .
Posted May 29, 2022 - 07:38 UTC
Update
Dear Client,
We are writing to inform you that queues are due to high traffic and are reducing gradually.
We will monitor and update further progress. We appreciate your patience .
Posted May 29, 2022 - 05:54 UTC
Update
Dear Client,
We are writing to inform you that queues are due to high traffic and are reducing gradually. We will monitor and update further progress. We appreciate your patience .
We are writing to inform you that queues are due to high traffic and are reducing gradually. We will monitor and update further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted May 28, 2022 - 21:06 UTC
Investigating
Ticket Number :: MNOC-40170 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 28 May 2022 15:40 Hrs.