Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 25 April 2022 14:50 Hrs. Incident Start Date & Time (GMT) : 28 April 2022 01:30 Hrs.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 28, 2022 - 02:11 UTC
Monitoring
We are writing to inform you that the queues have cleared and our support teams are actively monitoring the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 27, 2022 - 22:57 UTC
Update
Dear Client,
We are writing to inform you that the queues are decreasing with a significant rate and we shall update when all the messages are processed. our support teams are actively monitoring the issue. We will update on further progress.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 27, 2022 - 19:12 UTC
Identified
Dear Client,
We are writing to inform you that queues come up again and its due to high traffic. We are actively monitoring the progress and update further.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 27, 2022 - 15:57 UTC
Monitoring
Dear Client,
We are writing to inform you that queues have been processed and our support teams are actively monitoring the issue. We will update on further progress.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 27, 2022 - 13:43 UTC
Update
Dear Client,
We are writing to inform you that the queues are decreasing with a significant rate and we shall update when all the messages are processed. our support teams are actively monitoring the issue. We will update on further progress.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 27, 2022 - 09:26 UTC
Update
Dear Client,
We are writing to inform you that the queues are decreasing with a significant rate and we shall update when all the messages are processed. our support teams are actively monitoring the issue. We will update on further progress.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 27, 2022 - 01:21 UTC
Update
Ticket Number :: MNOC-39246 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages. currently the queues are decreasing and we shall update when all the messages are processed
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 25 April 2022 14:50 Hrs.
Ticket Number :: MNOC-39246 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 25 April 2022 14:50 Hrs.
Ticket Number :: MNOC-39246 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 25 April 2022 14:50 Hrs.
We are writing to inform you that the queues have cleared and our support teams are actively monitoring the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 26, 2022 - 11:42 UTC
Update
Dear Client,
We are writing to inform you that our support teams are actively investigating the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 26, 2022 - 08:45 UTC
Update
Dear Client,
We are writing to inform you that our support teams are actively investigating the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 26, 2022 - 00:32 UTC
Update
Dear Client,
We are writing to inform you that our support teams are actively investigating the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 25, 2022 - 21:10 UTC
Update
Dear Client,
We are writing to inform you that our support teams are actively investigating the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 25, 2022 - 19:04 UTC
Update
Dear Client,
We are writing to inform you that our support teams are actively investigating the issue. We will update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com.
Posted Apr 25, 2022 - 16:53 UTC
Investigating
Ticket Number :: MNOC-39246 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 25 April 2022 14:50 Hrs.