Delivery Issue - Telcel Mexico

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2022-07-13 08:35 UTC
Incident End Time: 2022-07-13 12:10 UTC

Posted Jul 13, 2022 - 12:51 UTC

Monitoring

There is an ongoing incident on the side of the carrier causing delivery issues. A fix has been implemented by the carrier and we are currently observing delivery rates returning to normal. We are awaiting further information from the carrier.

Posted Jul 13, 2022 - 12:23 UTC

Update

We are continuing to investigate this issue.

Posted Jul 13, 2022 - 09:13 UTC

Investigating

We are observing MT delivery issues towards the Telcel network in Mexico.

Incident Start Time: 2022-07-13 08:35 UTC

Posted Jul 13, 2022 - 08:56 UTC

This incident affected: External Connectivity (SMS - LATAM).