Delivery Issue - US

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2023-05-18 17:22 UTC
Incident End Time: 2023-05-18 18:46 UTC

Posted May 18, 2023 - 19:39 UTC

Identified

The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue.

As soon as we have any updates, they will be shared accordingly.

Posted May 18, 2023 - 19:13 UTC

Update

We are continuing to investigate this issue.

Posted May 18, 2023 - 17:54 UTC

Investigating

We are writing to inform you that we are currently observing delivery issues towards AT&T Mobility US.

Incident Start Time: 2023-05-18 17:22 UTC

Impact: Clients may observe delayed or failed MTs and MOs towards AT&T Mobility US.

We will update as soon as we have more information.

Posted May 18, 2023 - 17:47 UTC

This incident affected: External Connectivity (SMS - US - ShortCode, SMS - US - Toll Free, SMS - US - 10DLC, MMS - US, MMS - US - Toll Free, MMS - US - 10DLC).