DI SMS 365 (SMSx) | Operator Services | Potential delay in delivery of DR | TT# MNOC-50177
Incident Report for Sinch
Dear Client,

All the queues are cleared and the issue has been resolved.

If you have any questions or concerns, please send an email to essupport.digitalinterconnect@sinch.com.
Posted Sep 15, 2023 - 23:20 UTC
A fix has been implemented and we are monitoring the results.
Posted Sep 15, 2023 - 21:43 UTC
Ticket Number :: MNOC-50177
Services:: DI SMS 365(SMS)

Description ::
Our internal monitoring has alerted to an incident, we are observing queues built within SMSx platform.
Few of our customer connected to SMSx platform may observe potential delay in delivery for DR messages.

Impact ::
Mobile Terminating (MT) Traffic: Not Impacted
Mobile Originated (MO) Traffic: Not Impacted
DR Notification : Potential Delay in delivery
Report Manager Access : Not Impacted
Report Manager Statistics : Not Impacted

Incident Start Date & Time (GMT) : 15 Sept 2023 20:00 GMT

If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Sep 15, 2023 - 20:26 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).