Delivery Issue Brazil - Brisanet

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2025-01-25 15:32 UTC
Incident End Time: 2025-01-25 22:00 UTC
Posted Jan 26, 2025 - 03:05 UTC

Monitoring

A fix has been implemented and we are monitoring the results.
Posted Jan 25, 2025 - 21:49 UTC

Update

We are continuing to investigate this issue.
Posted Jan 25, 2025 - 18:14 UTC

Investigating

We are currently observing delivery issues in Brazil - Brisanet.

Incident Start Time: 2025-01-25 15:32 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Jan 25, 2025 - 16:06 UTC
This incident affected: External Connectivity (SMS - LATAM).