Incident Start Date & Time (GMT) : 16 June 2023 19:25:00 GMT Incident End Date & Time (GMT) : 16 June 2023 20:35:00 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 16, 2023 - 20:46 UTC
Identified
The issue has been identified and a fix is being implemented.
Posted Jun 16, 2023 - 20:39 UTC
Investigating
Ticket Number :: MNOC-48617 Services:: DI SMS 365 (SMSx)
Description :: Our internal monitoring has alerted to an incident, where we have queues built within SMSx platform. Few of our customers connected to SMSx platform may observe potential delay in delivery of MT and DR messages.
Impact :: Mobile Terminating (MT) Traffic: Potential Delay in delivery Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 16 June 2023 19:25:00 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Jun 16, 2023 - 20:09 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).