Ticket Number :: MNOC-47387, MNOC-47503 Services:: DI SMS 365 (SMSx)
Description :: • All queues have been cleared and traffic is resumed back to normal. • Support teams verified the same and found the issue is resolved. • Support teams will continue to monitor the traffic.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 26 April 2023 16:02 Hrs. Incident End Date & Time (GMT) : 27 April 2023 00:30 Hrs.
Queues built within our platform are due to high traffic. We will continue to monitor and update on further improvements.
Posted Apr 26, 2023 - 22:01 UTC
Investigating
Ticket Number :: MNOC-47387, MNOC-47503 Services:: DI SMS 365(SMS)
Description :: Our internal monitoring has alerted to an incident, we are observing queues built within SMSx platform. Few of our customer connected to SMSx platform may observe potential delay in delivery for DR messages.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 26 April 2023 16:02 GMT
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Apr 26, 2023 - 16:22 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).