Incident Start Time: 2026-08-16 17:58 UTC Incident End Time: 2026-08-17 02:45 UTC
Posted Aug 17, 2026 - 14:34 UTC
Monitoring
We are no longer observing any further issues affecting this service.
Our teams continue to closely monitor the service while the investigation is ongoing.
Posted Aug 17, 2026 - 07:39 UTC
Update
We are continuing to investigate this issue.
Posted Aug 17, 2026 - 06:17 UTC
Update
We are continuing to investigate this issue.
Posted Aug 17, 2026 - 02:03 UTC
Update
We are continuing to investigate this issue.
Posted Aug 16, 2026 - 23:11 UTC
Investigating
We are currently experiencing a service degradation affecting REST API in the US region.
Incident Start Time: 2026-08-16 17:58 UTC
Impact: Clients may experience delayed or failed message deliveries, missing delivery receipts, or intermittent API errors.
We sincerely apologize for the inconvenience and appreciate your patience while we resolve this matter. For further information or assistance, please contact us at support@sinch.com.
Posted Aug 16, 2026 - 20:43 UTC
This incident affected: Messaging APIs (REST - US).