Delivery Issue Norway Telia

Incident Report for Sinch

Resolved

Dear Client,

We are writing to inform you that we are closing this incident
as traffic is back to normal

Incident start time: 2020-05-28 10:10 UTC
Incident stop time: 2020-05-28 18:29 UTC

We appreciate your patience and apologize for any inconvenience experienced while this is being worked on.

Please contact support@sinch.com should you require further information or assistance.

Posted May 28, 2020 - 18:29 UTC

Update

Correction from previous notification:
Traffic improvement towards Telia Norway was monitored since 11:40 UTC.We are still monitoring for stability.

If you have any queries please contact support@sinch.com

Posted May 28, 2020 - 12:17 UTC

Monitoring

We are writing to inform you that we have monitored a considerable improvement in traffic towards Telia Norway since 10:55 UTC, we are still monitoring for stability.

If you have any queries please contact support@sinch.com

Posted May 28, 2020 - 12:11 UTC

Investigating

We are writing to inform you that we are currently observing delivery issues towards Telia Norway network.

We are working with our provider to investigate the issue.
Incident Start Time: 2020-05-28 10:10 UTC
Impact:Clients may observe failed MTs,MOs

We appreciate you patience and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Posted May 28, 2020 - 11:03 UTC

This incident affected: External Connectivity (SMS - EMEA).