Tickets.sinch.com / support@sinch.com issues

Incident Report for Sinch

Resolved

This incident has been resolved.
Tickets submitted through e-mail during the incident has now been restored.

Incident Start Time: 2022-12-08 13:20 UTC
Incident End Time: 2022-12-08 14:08 UTC.

Posted Dec 08, 2022 - 15:24 UTC

Identified

New tickets can be created as of 14:08 UTC. We are currently working on restoring new tickets sent during the incident window.

Posted Dec 08, 2022 - 14:25 UTC

Update

We are continuing to investigate this issue.

Posted Dec 08, 2022 - 14:21 UTC

Update

We are continuing to investigate this issue.

Posted Dec 08, 2022 - 14:08 UTC

Investigating

We are currently experiencing an issue with receiving tickets to support@sinch.com and via https://tickets.sinch.com.
Our engineers are working on resolving the issue.

Posted Dec 08, 2022 - 14:01 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365), E-mail 365, SMS 365 Operator RoW, International SMS 365) and Dashboard.sinch.com (Customer Support).