Delivery Issue Malaysia - U Mobile

Incident Report for Sinch

Resolved

We can observe that traffic has returned to within expected parameters, this incident has been resolved.

Incident Start Time: 2023-10-19 16:17 UTC
Incident End Time: 2023-10-19 23:24 UTC

Posted Oct 20, 2023 - 00:04 UTC

Identified

The carrier has confirmed a maintenance on their end, and they are currently working on it.

As soon as we have any updates, they will be shared accordingly.

Posted Oct 19, 2023 - 19:24 UTC

Update

We are continuing to investigate this issue.

Posted Oct 19, 2023 - 16:53 UTC

Investigating

We are currently observing delivery issues towards Malaysia - U Mobile.

Incident Start Time: 2023-10-19 16:17 UTC

Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.

Posted Oct 19, 2023 - 16:52 UTC

This incident affected: External Connectivity (SMS - APAC) and Sinch DI Services (E-mail 365).