We are pleased to inform you that the queues built within SMSx platform have been cleared and the issue has been resolved. The DR messages are now being processed and delivered as expected.
Our technical team worked diligently to identify and rectify the underlying issues that caused the queues to build up. We have monitored the results and we confirm that the messages are getting processed without any delay.
Incident Start Date & Time (GMT) : 27 May 23 18:10 GMT 2023 Incident End Date & Time (GMT) : 27 May 23 21:40 GMT 2023
We appreciate your patience and understanding.
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted May 27, 2023 - 22:22 UTC
Investigating
Ticket Number :: MNOC-48116 Services:: DI SMS 365 (SMSx)
Description :: Our internal monitoring has alerted to an incident, where we have multiple queues built within SMSx platform. Few of our customers connected to SMSx platform may observe potential delay in delivery of DR messages.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Potential Delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : 27 May 23 18:10 GMT 2023
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted May 27, 2023 - 18:36 UTC
This incident affected: Sinch DI Services (SMS 365 Operator RoW).