The network has been stable since our last update, and this incident will now be resolved.
Clients connecting to Sinch via VPN: Incident start time: 2022-08-24 05:20 UTC Incident end time: 2022-08-24 17:15 UTC
General traffic degradation (Delays to & from France, Sweden & UK) Incident start time: 2022-08-24 07:00 UTC Incident end time: 2022-08-24 17:15 UTC
The root cause has been identified as a faulty cross connection which has been removed from the network.
Posted Aug 25, 2022 - 08:19 UTC
Monitoring
We are monitoring stable network performance in our SLO/BRO datacenter since 2022-08-24 17:15 UTC.
Posted Aug 24, 2022 - 18:47 UTC
Update
We are continuing to investigate this issue.
Posted Aug 24, 2022 - 12:19 UTC
Investigating
We are writing to inform you that we are currently investigating a network disturbance in our SLO/BRO datacenter.
Impact: Clients may experience delayed traffic towards France, Sweden and UK. Clients using VPN to connect to Sinch may experience intermittent connectivity.
We appreciate your patience and apologize for any inconvenience experienced while work is being done to resolve this issue.
Posted Aug 24, 2022 - 11:57 UTC
This incident affected: External Connectivity (SMS - EMEA).