Delivery issue - US1 site - multiple destinations

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2024-06-27 09:00 UTC
Incident End Time: 2024-06-27 12:47 UTC

Posted Jun 27, 2024 - 17:22 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 27, 2024 - 16:08 UTC

Identified

The issue has been identified and we are working on a resolution.

Posted Jun 27, 2024 - 15:12 UTC

Update

We are continuing to investigate the issue.

Please note that the clients that are connecting directly to the below US1 IPs we recommend to connect to our US7 IPs instead which can be found below as well:

US1 Endpoints:
54.92.160.84
3.213.71.59
23.22.91.120

US7 Endpoints and ports:
40.91.87.172
20.57.179.10

SMPP: 3600(SSL 3601)
HTTP: 3800(HTTPS 3801)

We will update as soon as we have more information.

Posted Jun 27, 2024 - 13:55 UTC

Investigating

We are currently observing delivery issues to multiple destinations.
This is affecting only a portion of the traffic.

Impact: Clients may experience MT delays, rejections or failures

We will update as soon as we have more information.

Posted Jun 27, 2024 - 13:06 UTC

This incident affected: External Connectivity (SMS - APAC, SMS - EMEA, SMS - LATAM, SMS - CA - ShortCode, SMS - CA - Toll Free, SMS - US - ShortCode, SMS - US - Toll Free, SMS - US - 10DLC).