Ticket Number :: MNOC-44108 Services:: DI MMS 365 - MM7
Description :: • All queues have been cleared and traffic is resumed back to normal. • Support teams verified the same and found the issue is resolved. • Support teams will continue to monitor the traffic.
Impact :: Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 04 November 2022 14:10 Hrs. Incident End Date & Time (GMT) : 05 November 2022 07:45 Hrs.
We are writing to inform you that queues are reducing gradually. We will monitor and update on further progress.
Posted Nov 05, 2022 - 03:08 UTC
Identified
Dear Client,
We are writing to inform you that queues are due to high traffic and are reducing gradually. We will monitor and update on further progress.
We appreciate your patience and if you have any further questions or concerns, please, do not hesitate to reach out to essupport.digitalinterconnect@sinch.com
Posted Nov 04, 2022 - 17:33 UTC
Investigating
Ticket Number : : MNOC-44108 Services :: DI MMS 365 – MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
We will update on further improvements.
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery
Incident Start Date & Time (GMT) : 04-Nov-2022 14:10 Hrs.