Degraded performance - T-Mobile US and Sprint

Incident Report for Sinch

Resolved

This incident has been resolved.

Posted Jul 07, 2021 - 21:00 UTC

Monitoring

Dear Client,

We are observing stable performance since 18:32 UTC but will keep monitoring traffic for any changes.

Please, contact support@sinch.com should you require further information or assistance.

Posted Jul 07, 2021 - 18:36 UTC

Investigating

Dear Client,

We are writing to inform you that we are currently observing Intermittent MT delivery delays towards T-Mobile US and Sprint.

Start Time: 2021-07-07 17:40 UTC

Impact: Clients may observe delayed Short Code and 10DLC SMS MTs towards T-Mobile US and Sprint.

Thank you for your patience while we are working with the operator to get this resolved.
Please contact support@sinch.com should you require further information or assistance.

Sincerely,
Sinch

Posted Jul 07, 2021 - 18:29 UTC

This incident affected: External Connectivity (SMS - US - ShortCode, SMS - US - 10DLC, MMS - US).