No further degradation has been observed since 11:15 UTC. Our monitoring has confirmed no lingering issues and this incident will therefore be closed.
Posted Feb 25, 2022 - 14:13 UTC
Monitoring
We are observing improvements to the health of our sites with gradual restoration up until, and fully restored by 11:15. The situation is under close monitoring.
Posted Feb 25, 2022 - 12:01 UTC
Update
Since 09:55 UTC we are observing gradual connection recovery, we are still investigating and monitoring this closely. We are still observing missing Delivery Reports for traffic submitted towards Australia or via the Australian endpoints
Posted Feb 25, 2022 - 10:29 UTC
Investigating
We are currently investigating a general network issue on our AU sites.
Start Time: 2022-02-25 09:10 UTC
Posted Feb 25, 2022 - 09:38 UTC
This incident affected: External Connectivity (SMS - APAC) and Messaging APIs (SMPP - AU, HTTP - AU, REST - AU).