Ticket Number :: MNOC-33379 Services:: DI MMS 365 - MM7
Description :: • All queues have been cleared and traffic is resumed back to normal. • Support teams verified the same and found the issue is resolved. • Support teams will continue to monitor the traffic.
Impact ::
Mobile Terminating (MT) Traffic: Not Impacted Mobile Originated (MO) Traffic: Not Impacted DR Notification : Not Impacted Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 26 September 2021 18:00 Hrs.. Incident End Date & Time (GMT) : 27 September 2021 02:30 Hrs..
Posted Sep 27, 2021 - 02:42 UTC
Update
Queues are due to high traffic and decreasing now. We will continue to monitor and update once all the queues are cleared.
Posted Sep 27, 2021 - 00:37 UTC
Identified
Queues are due to high traffic and decreasing now. We will continue to monitor and update once all the queues are cleared.
Posted Sep 26, 2021 - 21:49 UTC
Investigating
Ticket Number :: MNOC-33379 Services:: DI MMS 365 - MM7
Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform. This would potentially cause delay in delivery for Multimedia messages.
Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Message Manager: : Not Impacted Extranet : Not Impacted
Incident Start Date & Time (GMT) : 26 September 2021 18:00 Hrs.