We are writing to inform you that the queues are decreasing with a significant rate and we shall update when all the messages are processed. our support teams are actively monitoring the issue. We will update on further progress. We are continuing to investigate this issue.
Posted Nov 29, 2022 - 21:30 UTC
Investigating
Ticket Number :: MNOC-44647 Services:: DI MMS 365 - MM7
Description :: Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform due to high traffic. This would potentially cause delay in delivery for Multimedia messages. However, we observe the queues gradually decreasing. We will continue to monitor and update on further improvements
Impact :: Mobile Terminating (MT) Traffic: Potential delay in delivery Mobile Originated (MO) Traffic: Potential delay in delivery DR Notification : Potential delay in delivery Report Manager Access : Not Impacted Report Manager Statistics : Not Impacted
Incident Start Date & Time (GMT) : Tue Nov 29 17:30 GMT 2022
If you have any questions, please contact the Operator Service NOC immediately at operatorservices.noc@sinch.com or +1 470.300.8394 (select ‘Support’ from the menu, option 2 for Digital Interconnect, and then option 1) and reference this notification.
Posted Nov 29, 2022 - 17:57 UTC
This incident affected: Sinch DI Services (MM4 (MMS 365)).