Provisioning API & Whatsapp template management - Degraded performance

Incident Report for Sinch

Resolved

This incident has been resolved

Incident Start Time: 2024-02-13 12:21 UTC
Incident End Time: 2024-02-13 12:59 UTC

Posted Feb 13, 2024 - 14:50 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Restoration time 12:59 UTC

Posted Feb 13, 2024 - 13:15 UTC

Investigating

We are currently experiencing issues with the Provisioning API.

Impact: Customers may have issues to make POST or GET to the Provisioning API, and being unable to load Whatsapp templates in the customer dashboard.

Incident Start Time: 2024-02-13 12:21 UTC

Posted Feb 13, 2024 - 13:07 UTC

This incident affected: Provisioning API (Provisioning API Core).