Service Notification - Dashboard

Incident Report for Sinch

Resolved

Dear clients

The issue has been resolved

Start Time: 2020-08-02 00:15 UTC
End time: 2020-08-02 10:53 UTC

We apologize for any inconvenience this may cause you and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Posted Aug 02, 2020 - 11:01 UTC

Investigating

We are currently observing an issue with our CCP (Cloud customer portal, Dashboard.sinch.com)
Work is being done to resolve this as soon as possible.

Impact: US & CA-based customers will not be able to make payments via the portal.
Error code: Could not calculate tax, please try again later

Start Time: 2020-08-02 00:15 UTC

We apologize for any inconvenience this may cause you and if you have any further questions or concerns please do not hesitate to reach out to support@sinch.com

Posted Aug 02, 2020 - 08:42 UTC

This incident affected: Dashboard.sinch.com (Payment).