Sinch Operator Notification - Toll free Number provider

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident stop time: 2022-02-17 16:10 UTC
Posted Feb 17, 2022 - 22:51 UTC

Monitoring

Dear Client,

We are writing to inform you that we are observing stable performance towards Verizon.


Incident start time: 2022-02-17 06:45 UTC

Incident restoration time: 2022-02-17 16:10 UTC
Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while we are working with
the provider to resolve this issue.


Please contact support@sinch.com should you require further information or assistance.
Posted Feb 17, 2022 - 18:22 UTC

Investigating

Dear Client,


We are writing to inform you that our Toll Free Number provider has identified issues with intermittent deliverability towards Verizon.

Impact: Deliverability and/or latency of MT messaging to Verizon, as well as Delivery Reports.


Incident start time: 2022-02-17 06:45 UTC

Incident restoration time: TBA

Incident stop time: TBA

We appreciate your patience and apologize for any inconvenience experienced while we are working with
the provider to resolve this issue.


Please contact support@sinch.com should you require further information or assistance.
Posted Feb 17, 2022 - 15:45 UTC
This incident affected: External Connectivity (SMS - US - Toll Free).