Delivery issue Canada - Videotron

Incident Report for Sinch

Resolved

This incident has been resolved.

Incident Start Time: 2024-08-01 04:40 UTC
Incident End Time: 2024-08-01 10:02 UTC
Posted Aug 01, 2024 - 12:06 UTC

Update

We are continuing to investigate this issue.
Posted Aug 01, 2024 - 09:05 UTC

Investigating

We are currently observing delivery issues towards Canada - Videotron.

Incident Start Time: 2024-08-01 04:40 UTC
Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts

We will update as soon as we have more information.
Posted Aug 01, 2024 - 07:34 UTC
This incident affected: External Connectivity (SMS - CA - ShortCode, SMS - CA - Toll Free).