Customer Support - Ticketing System

Incident Report for Sinch

Resolved

This incident has now been resolved.

Incident end Time: 29-04-2023 10:46 UTC
Posted Apr 30, 2023 - 08:31 UTC

Update

We are continuing to investigate this issue.

We highly recommend that you raise all your tickets via our ticketing portal at:
https://tickets.sinch.com/plugins/servlet/desk/portal/31.
The portal also allows you to view any updates on tickets submitted via support@sinch.com.
Posted Apr 30, 2023 - 05:04 UTC

Update

We are continuing to investigate this issue.

We highly recommend that you raise all your tickets via our ticketing portal at:
https://tickets.sinch.com/plugins/servlet/desk/portal/31.
The portal also allows you to view any updates on tickets submitted via support@sinch.com.
Posted Apr 29, 2023 - 04:18 UTC

Update

We are continuing to investigate this issue.

We highly recommend that you raise all your tickets via our ticketing portal at:
https://tickets.sinch.com/plugins/servlet/desk/portal/31.
The portal also allows you to view any updates on tickets submitted via support@sinch.com.
Posted Apr 28, 2023 - 20:13 UTC

Update

We are continuing to investigate this issue.
Posted Apr 28, 2023 - 16:02 UTC

Update

We are continuing to investigate this issue.
Posted Apr 28, 2023 - 13:35 UTC

Investigating

We are currently experiencing an issue with automated and mail replies not being sent out when sending tickets to support@sinch.com.

Tickets will not be lost during this incident, but you may receive delayed responses.
Our engineers are working on resolving the issue.

As an alternative in the meantime, please raise all tickets via our ticketing portal at tickets.sinch.com where you also can view updates on tickets submitted to support@sinch.com
Posted Apr 28, 2023 - 09:09 UTC
This incident affected: Dashboard.sinch.com (Customer Support).
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