DI MMS 365 - MM7 | Enterprise Messaging | Delay in delivery of Multimedia messages | TT#MNOC-48536

Incident Report for Sinch

Resolved

Dear Clients,

Queues have been processed completely. Incident is resolved.

Incident Start Date & Time (GMT) : Wed June 07 16:00 GMT 2023
Incident End Date & Time (GMT) : Tue June 13 23:00 GMT 2023

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.

Posted Jun 14, 2023 - 00:57 UTC

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jun 13, 2023 - 22:57 UTC

Investigating

Description:
Ticket Number :: MNOC-48536
Services:: DI MMS 365 - MM7

Description ::
Our internal monitoring has alerted to an incident, where we have MM7 queues built within our platform.
This would potentially cause delay in delivery for Multimedia messages.

Impact ::
Mobile Terminating (MT) Traffic: Potential delay in delivery
Mobile Originated (MO) Traffic: Potential delay in delivery
DR Notification : Potential delay in delivery
Message Manager: : Not Impacted
Extranet : Not Impacted

Incident Start Date & Time (GMT) : Wed Jun 07 16:00 GMT 2023

If you have any questions or concerns, please email essupport.digitalinterconnect@sinch.com.

Posted Jun 13, 2023 - 16:48 UTC

This incident affected: Sinch DI Services (MM4 (MMS 365)).